Terms and Conditions Agreement between In The Flow Wellness (ITFW) and the Client whereby Coach (ITFW) agrees to provide coaching and relaxation therapy services for the client on agreed upon topics. Wellness coaching is an alliance between the Coach and the Client in a thought-provoking process that inspires the Client to maximize personal growth.

The Coaching Relationship:

The Coach serves as your partner in self-discovery, personal growth, goal setting and goal attainment. The Coach’s role is to help the Client discover within yourself the beliefs or issues that are blocking you from getting all you want out of life, and to help elicit from you what are your best solutions or new ways of being to live more of the live you desire.

Wellness Coaching or Relaxation Therapy is NOT Clinical Therapy and ITFW is not a licensed therapist. A coach does not diagnose or treat disorders.  If you are currently in therapy, you are strongly encouraged to inform your therapist that you are engaged in a wellness coaching arrangement.


  • Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

Client understands that coaching is not clinical therapy and does not substitute for clinical therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

  • Client understands that coaching is not to be used as a substitute for professional advices by legal, mental, medical, or other qualified professionals and will seek independent professional guidance for such matters.

If Client discloses that he/she is currently under the care of a mental health provider, Coach will recommend that Client inform the mental health provider.


The parties agree to engage in a Coaching Program as selected by the Client. Meetings will take place over the telephone, unless otherwise agreed upon. Coaching is delivered during regularly scheduled sessions as scheduled by the Client. The Client will determine the overall direction of the coaching, its pace, and eventual outcomes based on the Client’s level of commitment and focus during the coaching process.

Client Responsibilities:

In order for coaching to be most effective, the Client must make a commitment to take an active part in the process, which may include identifying your goals and desired outcomes, doing agree-upon homework assignments and follow-up activities on your own time between sessions.

As the Client, you supply the agenda or topic of discussion for each session. It is important that you are truthful, open, and authentic, saying what you believe and feel. The Coach will assist you to realize your own potential, and respect your right to make your own informed and responsible decisions; thus, you need to be aware that results cannot be guaranteed, and that you are entering into coaching with the understanding that the effort and energy that you put into coaching will largely determine the outcomes you experience.

Coaching Calls:

The Client is responsible for selecting the one-on-one or group coaching package which details the call length.

One-on-One Coaching:

For one-on-one sessions, the Client will be responsible for scheduling the call time. For one-on-one coaching, the Coach will call the Client at the pre-determined time at a telephone number provided by the Client. If Client is late for a call, the Coach may need to end the session at the originally scheduled time, although she will extend the call if her schedule permits. After 15 minutes of unsuccessfully attempting to reach the Client, the Coach retains the right to end the attempt. http://www.coachfederation.org/ethics

Client may be responsible for coaching session fees for any regularly scheduled calls that the Client cancels with less than 24 hours notice. Cancellation notice should be given by email. The Coach is under no obligation to reschedule a missed coaching session unless advance cancellation is given.

Group Coaching:

Group coaching call times are listed on the package description. Clients participating in group coaching will call into the telephone number provided by the Coach at the pre-determined time. Client will be responsible for any long distance charges.

Termination of Services:

For one-on-one coaching, either the Client or Coach may terminate this agreement at any time with one week’s written notice. The Coach will refund the Client for any unused portion of any pre-paid coaching services. For group coaching, either the Client or Coach may terminate the agreement with one week’s notice prior to the start of the package period. No refunds will be given to the Client once the group coaching sessions have begun. Credit for group coaching sessions may be given at the Coach’s discretion.


This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this arrangement, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (like medicine or law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: was in the Coach’s possession prior to its being furnished by the Client; is generally known to the public or in the Client’s industry; is obtained by the Coach from a third party, without breach of any obligation to the Client; and is independently developed by the Coach without use or reference to the Client’s confidential information; or that the Coach is required by law to disclose.

Release of Information:

The Coach retains the right to share the Client’s name and number of coaching hours as required for documentation for any coaching certifications. The Coach engages in continuing education pursuing ICF or other credentialing. That process may require the Client’s name, contact information, dates and/or number of coaching hours. By agreeing to these Terms and Conditions, the Client agrees to have only the above-mentioned information shared with the credentialing organization for the sole purpose of verifying the coaching relationship. No personal notes will be shared. According to the ethics of this profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, further coach professional development and/or consultation purposes.

Limited Liability:

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date. The Client agrees to utilize these life coaching services will the full understanding that ITFW and its employees and volunteers are in no way liable for the Client’s decisions, actions and outcomes. Client also agrees to hold ITFW and its employees and volunteers free of all liability and responsibility for any adverse situations created as a direct or indirect result of a specific referral, advice given or any actions taken while working with or as a direct result with ITFW. This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

Digital Products: (Purchase and Payments)

Due to the nature of digital content, NO REFUNDS or warranties will be given.

Rights and Restrictions

The audio links will provide a maximum of 5 downloads for your listening pleasure. You can chose to download on multiple devices. The content is copyright protected and should not be copied without the permission of In The Flow Wellness and the Author Regina Queen. You agree to use the services at your sole risk. In The Flow Wellness or Regina Queen shall not have any liability to you for content that may be found objectionable. It is your decision to download and accept the suggestions provided. Please do not close your eyes and meditate while driving. If you are under the care of a medical or mental health professional please follow their advice. Meditation is a evidenced based modality will no harmful side effects and can be used in addition to conventional therapies.